At Hakeem Online, we value our customers and want you to be satisfied with your purchase. Please read our refund and return policy carefully before placing an order.

Returns

Due to the nature of our herbal and personal-use products, we generally do not accept returns once an order has been delivered or opened.

However, if you receive a wrong, damaged, defective, or incomplete product, please contact us as soon as possible.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product:

• Contact us within 48 hours of delivery.
• Send us your order number and clear photos/videos of the product and packaging.
• After reviewing the issue, we may offer a replacement or refund, depending on the situation.

Refunds

If your refund is approved, the applicable amount will be processed through the original payment method or another mutually agreed method.

Refund processing time may vary depending on your payment provider or bank.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may no longer be possible.

Non-Refundable Situations

Refunds or returns may not be available if:

• The product has been opened or used.
• The customer simply changes their mind after delivery.
• Incorrect information was provided while placing the order.
• The product was damaged after delivery due to improper handling or storage.

Need Help?

If you have any questions regarding a refund or your order, please contact us:

📞 Phone / WhatsApp: 0313-7188650
📧 Email: Contact@hakeemonlinee.com
📍 Address: Iqbal Bazar, Kamalia

Hakeem Online
Traditional Knowledge • Quality • Care • Trust